Local Service Providers Now Have Sustained Motivation to Serve the Community

To have more ground-level information on the functionality of its service provision model known as Local Service Providers (LSPs), USAID's SHOUHARDO III program has adopted the Collaborating Learning and Adapting (CLA) tools and processes. As part of its adaptive learning approach, the Knowledge Management team of the program has organized a series of Technical Quarterly Front-line Staff Meetings (TQFSM) with the six implementing partner organizations. From these meetings, it emerged that the LSPs were facing some critical challenges such as a lack of awareness & willingness among community members to pay for the services of LSPs. There is a perception among the community that LSPs are either government employees or are paid by SHOUHARDO III. These and other relevant key findings and recommendations from the TQFSM were compiled and shared through an Adaptive Management Practice (AMP) workshop. As an outcome of the CLA approach, management adaptations were agreed upon with key staff and the implementation team made adjustments to the Detail Implementation Plan (DIP) of the program.